1 Our Commitment to Your Privacy
1.3 Our business activities and functions include:
1.3.1 the promotion, selling and provision of travel, touring services and related travel products;
1.3.2 any business activities related to any of these activities.
1.5 “Personal Information” is defined to mean information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
1.6 “Sensitive Information” is defined to mean information or an opinion about an individual’s:
1.6.1 racial or ethnic origin;
1.6.2 political opinions;
1.6.3 membership of a political association;
1.6.4 religious beliefs or affiliations;
1.6.5 philosophical beliefs;
1.6.6 membership of a professional or trade association;
1.6.7 membership of a trade union;
1.6.8 sexual preferences or practices;
1.6.9 criminal record;
1.6.10 health information;
1.6.11 genetic information about an individual that is not otherwise health information.
2 What Personal Information do We Collect and Hold?
2.1 We may collect and hold the following types of Personal Information:
2.1.1 name, date of birth and relationship to other individuals (e.g. record of next of kin or emergency contact);
2.1.2 address, phone number, fax number, email address, Skype address and other addresses/contact details/identifiers used in electronic communications or business cards;
2.1.3 information relating to booking (or amending bookings) for Our travel, touring services or related services, including health information, dietary requirements, seat and other preferences, details of fellow travellers, answers to security questions;
2.1.4 voicemail recordings left in Our phone system and images that individuals have made publicly available or provided to Us;
2.1.5 video and sound recordings from Our security systems;
2.1.6 demographic information such as postcode, preferences or interests;
2.1.7 information about the products or services that you purchase or consider purchasing from Us, Our suppliers or business associates;
2.1.8 information about enquiries made to Us, Our suppliers or business associates;
2.1.9 information that you provide in response to market research, surveys or competitions that are conducted for Us;
2.1.10 information that is provided in respect of employment, contract work, work experience or similar, whether solicited or unsolicited;
2.1.11 credit card or details of other payment methods used on Our website or to purchase Our products and services.
2.2 As a rule We do not collect or hold Sensitive Information. The only exceptions to this rule are:
2.2.1 where Sensitive Information is required or requested by Us in connection with a booking for travel services, tours or other arrangements, or related insurance;
2.2.2 where the Sensitive Information is directly linked to the individual’s employment records and Our collection, holding and use is permitted by the Privacy Act for the purpose managing the individual’s employment record;
2.2.3 where Sensitive Information is provided to Us in connection with the individual seeking employment, contract work, work experience or similar, whether solicited or unsolicited
2.3 You should keep in mind that no internet transmission is ever 100% secure or error-free. In particular, e-mail or webforms sent to or from Us may not be secure, and you should therefore take special care in deciding what information you send to Us via e-mail or webform. Where you use passwords, ID numbers, or other special access features on Our website, it is your responsibility to safeguard them.
3 How do We Collect and Hold Personal Information?
3.1 We collect Personal Information in a number of ways, including:
3.1.1 through Our website, brochures or other documents or medium where booking information is requested;
3.1.2 through communications with you, including letters, emails, telephone calls, facsimiles, surveys, competitions and via social media applications;
3.1.3 through communications with others, including fellow travellers, people who book on your behalf, tour operators, travel agents, immigration, customs or other government officials;
3.1.4 in the course of providing Our products and services to you;
3.1.5 in the course of Our business functions and activities.
3.2 We hold Personal Information:
3.2.1 in Our hard copy files;
3.2.2 in Our computer systems and databases, including those associated with Our website.
3.3 Providing it is lawful and practical, We will give you the option of not identifying yourself, using a pseudonym, or not providing Personal Information when you enter into a transaction or deal with Us.
3.4 If you elect not to provide Us with Personal Information then We may not be able to provide you with the information, products, services or support that you may want.
3.5 We may receive other unsolicited Personal Information in the course of Our business. We will deal with this unsolicited Personal Information in accordance with the Privacy Act 1988 (Cth).
4 The Purposes for which We use Personal Information
4.1 We collect, hold, use and disclose Personal Information for the following purposes:
4.1.1 pursuing Our business activities and functions;
4.1.2 facilitating bookings, travel, touring services and related services between you (or other people who you are acting for) and Us, or between you (or other people who you or We are acting for) and other people and organisations in connection with bookings, travel, tours or other arrangements and related insurance, including resolving disputes and queries;
4.1.3 facilitating booking or payment for the purchase of products or services through Our website or otherwise. In this case you will be directed to (or We may use to facilitate the transaction) a third party website (a secure internet payment gateway) approved by the relevant financial institution to enter your credit/debit/charge card or other payment mechanism details. This third party may in turn integrate the payment software with a third party payment application provider who assists in managing the payment transaction;
4.1.4 if a booking is made by an employee for business purposes, we may provide information related to that booking, travel, tour or related insurance to the employer;
4.1.5 to customs, immigration or other government official in connection with booking, travel, tour or related insurance or to comply with law;
4.1.6 performing any of the features on Our website, e.g. conducting surveys, market research, mail outs, competitions, using social media or proving information online;
4.1.7 conducting surveys, market research, mail and competitions off line;
4.1.8 direct marketing;
4.1.9 improving the quality of Our website and Our products and services;
4.1.10 developing or adding additional products and services from Us or existing or new people and organisations that are accessible via Our websites;
4.1.11 training and quality assurance purposes;
4.1.12 administrative purposes;
4.1.13 allowing technical support personnel to manage Our infrastructure, including computer systems and databases;
4.1.14 statistical analysis of the usage of Our website or applications or tools that are accessed via the website;
4.1.15 complying with the law, including privacy legislation.
4.3 If you have given Us your consent to provide you with direct marketing communications We may collect, hold, use and disclose Personal Information in accordance with that consent to enable Us to provide you (or other people who you are acting for) information about, and offer you (or other people who you are acting for), products and services.
4.3.1 If you give Us consent to provide you with direct marketing communications We will provide a simple means where you can request not to receive direct marketing communications. You may also request that We do not provide your Personal Information to any of Our suppliers or business associates in order for them to provide you with direct marketing communications. If We use a third party source to obtain Personal Information about you for the purpose of direct marketing to you, you may request that We disclose the source of that information. We will respond to any request made under this clause within a reasonable period and at no cost to you.
5 Disclosure of the Personal Information Overseas
5.1 We may send Personal Information overseas in the following circumstances:
5.1.1 where Our website or any software as a service or hosting service We use to support Our business, is hosted by Us or a third party, and the hosting facilities and/or the back-up/disaster recovery sites are located overseas. We have no control over where these third party providers host the website and it is impractical for Us to be able to advise you of the countries where the Personal Information may be held or processed.
5.1.2 where a third party application is being used in connection with Our interactions with you, e.g. when We use email or Skype, the third party providers of the relevant application have their applications hosted overseas. We have no control over where these third party providers host their applications and it is impractical for Us to be able to advise you of the countries where the Personal Information may be held or processed.
6 Use of Social Media
Our website may use social media including blogs, Twitter feeds, and links to other social media, including Facebook, Linked In, Twitter, Pinterest etc. The nature of social media is that these applications actively enable exchange and disclosure of any information, whether personal or otherwise, that is included within those applications. All information, including Personal Information that you enter in those applications may be used, stored, handled and disclosed in any way that is consistent with the privacy policies of the relevant applications, if any. All information that is posted in a blog, twitter feed or other social media in connection with the website should be considered as public information that may be used, copied and adapted by any person for any means and should not be posted unless you are prepared to specifically state what restrictions on use there may be with that information or are prepared to accept that it may be used, copied, adapted, stored, handled and disclosed to any other person in any way.
7 Cookies, Metadata and Site Data Activity
7.1 A cookie is a small piece of computer code which remains on your computer and contains information which helps Us identify your browser.
7.2 When you visit Our website and applications and tools on it, the cookie records the authentication to allow your user id to login. We use the information gathered by cookies to identify your web browser so that when you log in on the next occasion your use of the website and other applications and tools it is easier and faster because the website has remembered your details.
7.4 Sometimes information that you upload is provided with associated metadata. If you do not want Us to use the metadata you must remove it before uploading it onto the website and other applications and tools.
8 Links to other Websites and Applications
Our website includes links to other websites, applications and tools that are not owned or operated by Us. We not responsible for the content of those websites, applications or tools, nor for any products, services or information contained in them or offered through them. You should review the privacy policies and terms and conditions of use of those websites, applications and tools when you visit them. We do not endorse, recommend, condone or represent the companies or any content on any third party linked website and may terminate the link or linking program at any time.
9 How to Access and Seek Correction of Your Personal Information or Complain
9.1 If you want to find out what Personal Information We hold on you or you believe any of your Personal Information that is held by Us is inaccurate, out of date, incomplete, irrelevant or misleading or it is not necessary for Us to continue to hold it, you can contact Us, and We will either provide you with access to the Personal Information (in so far as We are required to do so by law,) or We will correct it, as applicable, within a reasonable period. We may make a reasonable charge for giving you access to your Personal Information, but We will not charge for you making the request, correcting Personal Information or making a statement as to why We are not correcting your Personal Information. You can contact Us by:
1. 9.1.1 Telephone; 1800 688 222 (Australia) or 0800 805 265 (New Zealand).
2. 9.1.2 Email; firstname.lastname@example.org
1. 9.2.1 Telephone; 1800 688 222 (Australia) or 0800 805 265 (New Zealand).
2. 9.2.2 Email; email@example.com
9.3 We will use Our best efforts to respond to any complaint within 5 business days of the date of receipt and will attempt to resolve the complaint to your satisfaction. If you are not satisfied with how We deal with your complaint you may contact the Australian Information Commissioner, whose contact details can be found at http://www.oaic.gov.au/.