Outback spirit strongly recommends that all passengers obtain travel insurance to cover unforeseen circumstances (including COVID-19) at least 30 days prior to departure.

Outback Spirit is a COVID Safe Travel Company. We have a government approved COVID Safe Travel Plan in place for all tours.

  • All Outback Spirit staff have completed mandatory COVID training that meets both State and Federal Government recommendations.
  • Cleaning and disinfecting of vehicles, vessels, aircraft and lodgings is conducted in accordance with guidance from Safe Work Australia and public health authorities.
  • Face masks and alcohol based hand sanitiser are provided on arrival and are available on board vehicles, vessels and aircraft along with accommodation or on request.
  • Physical distancing measures will be in place wherever practical. In circumstances where physical distancing is not possible, the highest levels of cleaning, hygiene and personal protection options are implemented.

We ask that all guests adhere to the following protocols while on tour:

  • Please visit the State/Territory government website relevant to your tour destination to check if an entry permit is required. If required, permits must be carried with you. We will contact you prior to your tour to assist with travel permits.
  • Agree to a simple temperature screening test prior to commencing your tour or boarding a tour vehicle.
  • Report immediately to your Tour Director, Tour Driver or accommodation staff member if you become unwell while on tour.
  • Maintain social distancing of 1.5 metres when able to do so, including outdoors at tour locations and indoors at accommodation and restaurants.
  • We recommend wearing a face mask (supplied and on request) when unable to maintain adequate social distance such as on board vehicles, vessels and aircraft.
  • Practice good hygiene with regular hand washing with soap, and application of alcohol based hand sanitiser (supplied and on request).

As we are travelling in a small group, we are classified as a cohort and are permitted to travel in this group on the coach without having to maintain strict social distancing requirements. At other times and when possible, social distancing of 1.5 metres will be enforced in waiting areas, restaurants, boarding/disembarking, queues and outdoor tour locations i.e. National Parks, Wildlife Sanctuary’s etc.

Report immediately to your Tour Director, Tour Driver or accommodation staff member if you become unwell while on tour.

You will be isolated from other guests and provided with a face mask to wear. We will require some health information from you to complete a Medical Incident Report and consult with the COVID Helpline. We will keep you informed as we progress, but you must remain isolated as we are guided by health authorities. Your health and safety, plus the wellbeing of our other guests and staff are paramount.

The pandemic has meant we’ve had to make some adaptations. This firstly protects people’s safety and wellbeing, and secondly helps us to manage the quality and standards of our tours. We are confident your experience will be just as memorable.

We’re still offering the same included attractions and activities and have worked with our third-party providers to ensure they’re meeting the high health, safety and product standards that we have come to expect. Self-serve meals have been replaced with a full service buffet whilst on tour.

If the tour experience is not meeting our expectations, we have the right to alter the published itinerary to ensure the best guest experience available.

Once you are ready to book another Outback Spirit tour, please call our office on 1800 688 222 and speak to one of our friendly travel consultants. Travel credit/vouchers are valid for a period of 24 months from your original tour departure date.

There are no amendment fees for guests requesting date changes that were due to travel on dates affected by suspended services. Where bookings have been placed in credit, date changes can be made free of charge up to 45 days prior to departure. Please note, there may be fare differences for guests opting to change to a different travel season or product.

Amendment fees from any third parties who are supplying components of the booking (for example hotels or attractions) may apply.

Yes, the credit can be used for any Outback Spirit tour. You may also apply your credit to any other experience offered by the Journey Beyond Group, including rail journeys, accommodation and cruises.

No, the credit will need to be allocated to an Outback Spirit tour or other Journey Beyond Group travel experience.

Yes, credit is available on all third-party products. This includes pre and post tour accommodation and activities. Please note, refunds will not be allocated for remaining credits.

Unfortunately, ongoing COVID-19 outbreaks and State/Territory imposed travel restrictions are creating a high level of disruption for touring across Australia. Should your tour be impacted, we will be in touch to confirm your booking and travel plans and advise of the most up-to-date travel restrictions that will apply.

If you are unable to travel at this time, we will endeavour to re-book you on a future tour departure. If a suitable replacement departure can not be found, you will receive a travel credit valid for a period of 24 months from your original tour departure date.

We are working tirelessly to deliver all tours in this challenging travel climate. Outback Spirit are dedicated to operating tours where safe to do so, and where permitted, whilst maintaining the high standard that we are renowned for.

Guests on tours that have been temporarily suspended will be able to re-book on a future tour departure. Where are suitable future travel date can not be found, you will be provided with a travel credit to the value of your original booking. Travel credit/vouchers are valid for a period of 24 months from your original tour departure date.

Still have questions?
We’re always here to help.

Call our friendly travel consultants 1800 688 222  (In Australia)

Monday to Friday 9:30am to 4pm AEST.

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