FAQ

Our maximum group size ranges from 19 to 26 passengers; please see your chosen tour page for the group size.

Travel time on board the coach varies depending on itinerary. Australia is a big country, so there may be some full-day drives and early starts. In these situations, we endeavour to stop every 2-3 hours for rest breaks, tea/coffee/snacks and points of interest. We also have a daily seat rotation system in place, so you can enjoy a different view throughout the tour.

All Outback Spirit coaches are purpose-built for remote touring, offering comfort and convenience no matter how far off the beaten track you go. On board, you’ll find restroom facilities, reclining seats with generous legroom, USB charging ports, a television and media player, a road cam and P.A. system, as well as Starlink Wi-Fi (connectivity may vary depending on your location). Coaches also feature onboard refrigeration, a drinking water supply, a hot water urn for tea and coffee, a comprehensive first-aid kit, and a satellite communication system used for operational purposes.

All of our Mercedes-Benz vehicles have climate control/air-conditioning for the comfort of our guests.

No pets or animals are allowed on tour. Specially trained dogs for the vision and hearing impaired will be considered on a case by case basis upon application to our Operations Manager.

Our vessels and vehicles are all entirely smoke free in accordance with relevant state and territory government regulations. Passengers are not to smoke (including e-cigarettes) while on board.

Yes, however the only items that you will need to pay for are souvenirs or beverages outside of specified meal times.

Yes, EFTPOS facilities are available at each property, and at most galleries and souvenir shops.

Some  tours feature flying sections to transfer guests as well as scenic fixed wing and helicopter flights. The map for each tour shows the flying elements of the tour including scenic flights. Please note maximum passenger weight restrictions apply on all flights. See question 1 of 'Before Your Tour' for full scenic & transfer flight list information.

Fresh, drinking water is available on each Outback Spirit coach and can be used to fill a water bottle. Whilst on a bushwalk it is the responsibility of each passenger to carry adequate drinking water. Bottles are supplied as part of the Explorer Pack* which is included in each tour fare. If passengers elect not to receive the Explorer Pack, they must supply their own water bottle on tour.

*Explorer Packs are for first time travellers only

Outback Spirit vehicles operate with a daily seat rotation system to ensure passengers enjoy different seating positions whilst on tour. Your friendly Tour Leader will explain this to you on Day One.

We can pick you up from the nearest airport or your hotel for the commencement of your tour. We can also drop you off at the conclusion of your tour at the nearest airport or hotel. Transfers are only available on the first and last day of tour.

Please advise your travel consultant of any pre/post tour accommodation that you have arranged so we can arrange pick up/drop off. Outback Spirit are not able to pick up/drop off guests at private or AirBnB addresses or Caravan Parks. Your transfer details will be included in your final tour documentation.

We ask that you advise us of any medical requirements that we should be aware of in advance, such as mobility issues, allergies, use of a sleep apnoea machine, etc. As part of your tour documentation, you will receive a health and fitness form to complete which must be given to you Tour Director on day one of your tour. This health information is confidential and will only be used if a medical emergency arises.

Travel insurance is highly recommended for unexpected incidents that may occur once you commence the tour.

Many Outback Spirit tours travel through remote areas. Passengers accept that some itineraries include visits to and overnight stays in remote areas located some distance from hospitals, medical centres or other forms of professional medical facilities.

Outback Spirit staff are first-aid trained and offer medical assistance when able. For more serious incidents the nearest medical facility will be contacted and access to that facility arranged as soon as possible.

Please advise us of any medical requirements prior to travel, including mobility limitations, allergies, CPAP use, or other health concerns. A Health & Fitness form is included in your tour documents and should be handed to your Tour Director on day one.

This information is treated confidentially and used only in emergencies. Many tours visit remote regions, where access to medical facilities may be limited. Guests acknowledge this as part of the experience. Our crew are first-aid trained and equipped with first aid kits, and in the event of a serious incident, assistance will be arranged promptly through the nearest medical facility. In rare cases requiring evacuation, the Royal Flying Doctor Service may be called upon and operates on a donation basis. Our Operations Team is available 24/7 to support in emergencies.

Passengers are required to have a reasonable level of mobility to be able to board and alight the coach unaided. Due to space restrictions aboard our coaches, we are unable to accommodate passengers who require the use of wheelchairs or walkers. Our vehicles are not equipped with wheelchair ramps or lifters. Passengers requiring physical or mental assistance must be accompanied by a companion who is willing and capable of providing such assistance.

Passengers can bring a walking stick, however we recommended that it be telescopic/collapsible for ease of storage.

Please advise us in advance if you require a sleep apnoea machine, so we can request the most appropriate room for you. Your machine must be included in your total luggage allowance.

There are mains (240 volt) power points at every accommodation stop during your tour. Our coaches are equipped with onboard USB charging facilities. Please bring your charger and cables required to charge your electronic devices and batteries. A portable ‘power bank’ is also recommended for charging your devices.

This varies from tour to tour. As a rule, many remote areas of the Kimberley, Arnhem Land and Cape York will have no, or limited, reception and access to communication networks. Even at accommodation along these tours the reception is intermittent. Our touring vehicles are fitted with satellite communications systems to ensure we have contact at all times, however this service is not available to guests.

Your Accommodation List, included as part of your final tour documentation, shows the internet/wifi access available at your tour accommodation.

Tea and coffee facilities are available when we stop for morning/afternoon tea during the days travel. Some accommodation stops have tea and coffee facilities in your room/safari suite while others make tea and coffee facilities available to guests in the restaurant/dining room. Drinking water is also readily available during your tour day.

Yes, there are bathroom facilities on every Outback Spirit coach. Some of the marine cruises we do as part of our tours also have simple restroom facilities on board.

Most of our tour itineraries contain guided sightseeing walks to natural attractions. As such, passengers are required to have a reasonable level of fitness in order to participate. Walks on tours vary in length – typical tour walks include:

• Steps up to a lookout or vantage point
• Shorter walks range from 100m – 400m
• Longer walks and hikes range from 2 - 5km

Walks can be over uneven, natural terrain and some may be over slippery rocks. Walks are undertaken during the day and can be exposed to full sun.

If passengers feel they are unable to participate in the walk on the day, alternative arrangements will be made with adequate provision for passenger comfort and safety.

The communities we visit appreciate your contribution but ask you not to bring gifts or donations on tour. If you would like to make a donation to a local cause, please contact our office and we will provide further information.

Feedback can be addressed to [email protected]

Outback Spirit tours require a moderate level of mobility. Please consider the following before booking:

• Guests must be able to board and disembark high-clearance 4WD coaches without assistance. Steps are higher than standard vehicles, but boarding is unhurried, with grab rails for support.
• Wheelchairs, walkers and mobility aids cannot be accommodated due to space limitations. Coaches are not fitted with lifts or ramps.
• Some walks may include uneven, rocky or steep terrain, which can be slippery in certain weather conditions. Walks are optional, and for guests who prefer not to join, we will provide alternative arrangements to ensure comfort and safety.
• Porterage is not always available in all destinations; therefore, we kindly ask guests to be prepared to carry their own luggage to and from the coach.
• Our staff are trained in first aid and can offer medical assistance for minor issues. Guests requiring help with mobility must travel with a capable companion. • Many tours travel through remote areas, far from immediate medical support. If you’re unsure about your fitness to travel, please contact us before booking.

If you have any concerns about your ability to undertake the journey, please contact us prior to booking to discuss your individual circumstances.

See here for Outback Spirit Accessibility report.

All Outback Spirit coaches are fitted with Starlink Wi-Fi, providing internet access even in some of Australia’s most remote locations. However, connectivity can vary depending on the tour. In regions such as the Kimberley, Arnhem Land and Cape York, mobile reception may be limited or unavailable, and accommodation in these areas may offer intermittent service. Please note, satellite communications onboard are for operational use only and not accessible to guests. Your final tour documents include an accommodation list indicating Wi-Fi availability at each property.