By confirming a booking of a journey, you and all Passengers travelling under the booking are bound by this agreement, which is comprised of: (1) these standard terms and conditions, and (2) the Booking Confirmation.

1.  BOOKING

CONFIRMED BOOKING Your booking of a journey is confirmed when:

  • you have made the booking, complete with all information we require;
  • you have paid us the Deposit (or other amounts owing at the time of booking), according to the terms of this agreement; and
  • we have sent you a Booking Confirmation

INCLUSIONS All goods and services that are included in your journey are as listed in the brochure and the website as at the date of booking.

SPECIAL REQUIREMENTS Passengers must notify us of any special requirements (for example diet) at the time the booking is made. We will advise all third parties such as hotels and attractions of these requirements and will endeavour to ensure they are met. However, we cannot guarantee that all special requirements will be met in all instances.

2.  PAYMENT

FARE The Fare for your journey is the amount stated in your Booking Confirmation. Fares are per person twin share. Single supplements are applicable for single travellers requesting single accommodation. Forced singles are also required to pay the single supplement (land adventures). All fares include Australian Goods and Services Tax (GST) and are quoted in Australian Dollars ($AUD).

PAYMENT You must pay the Fare in two parts:

  • the Deposit (see the pricing section for your journey in the attached brochure). The Deposit is payable at the time of booking by direct deposit or credit card; and
  • the Balance (the difference between the Deposit and the Fare). We must receive the Balance no later than 100 days prior to the date of For bookings made within 100 days of the date of travel, the Balance will be required within 7 days, and in all cases before the date of travel. For guests selecting the early payment discount, the Balance will be required on or before 30 September of the year preceding the year in which the journey is departing.

CREDIT CARDS We accept Visa and Mastercard. Charges of 1% apply.

3.  LUGGAGE LIMITS

Each Passenger is entitled to take one medium size suitcase or soft bag weighing no more than 16 kg. The sum of each case’s width, length and depth is not to exceed 150cm. Passengers may also take on board the coach one hand-luggage item to be stored in the overhead luggage racks. Weight of hand luggage is not to exceed 3 kg per person.

Exceptions Due to operational considerations, some of our adventures and shorts breaks have different luggage restrictions.

  • Desert Safaris: Weight of suitcase/soft bag not to exceed 14kgs
  • Wet Season Spectacular: Weight of suitcase/soft bag not to exceed 12kgs
  • Seven Spirit Bay Short Breaks & Eyre Peninsula Whale & Seafood Adventures: Weight of suitcase/soft bag not to exceed 15kgs

Please note that Luggage limits are enforced on every tour. Passengers will be asked to leave their excess baggage behind in the event that the weight of the luggage exceeds our limits. The luggage is entirely at the passenger’s risk during the tour.

4.  TRAVEL INSURANCE

Outback Spirit strongly recommends passengers to take out travel insurance to cover any unforeseen circumstances. We recommend that you do this at the time of booking to insure your deposit. Outback Spirit can help you obtain this insurance.

5.  ON BOARD WITH US

NO SMOKING POLICY Our vessels and vehicles are all entirely smoke free in accordance with relevant state and territory government regulations. Passengers are not to smoke (including e-cigarettes) while on board.

SEAT ALLOCATIONS Seat allocations on board Outback Spirit vehicles operate with a daily seat rotation system to ensure passengers enjoy different seating positions whilst on tour.

HEALTH

  • Fitness Most of our tour itineraries contain guided sightseeing walks to natural attractions. As such, Passengers are required to have a reasonable level of fitness in order to participate. Some walking tracks have sections of uneven rocky ground and may be The walks on our tours vary in length, so please read your chosen itinerary for further information or contact one of our friendly travel consultants who will be able to describe the walk to you. If passengers feel they are unable to participate in the walk on the day, alternative arrangements will be made with adequate provision for Passenger comfort and safety.
  • Hydration Whilst on a bushwalk it is the responsibility of each passenger to carry adequate drinking Bottles are supplied as part of the explorer pack which is included in each tour fare. If passengers elect not to receive the pack, they must source and bring another water bottle on tour. All Outback Spirit coaches feature a water refilling point.
  • Mobility Passengers are required to have a reasonable level of mobility to be able to board and alight the coach Due to space restrictions aboard our coaches, we are unable to accommodate Passengers who require the use of wheelchairs or walkers. Our vehicles are not equipped with wheelchair ramps or lifters. Passengers requiring physical or mental assistance must be accompanied by a companion who is willing and capable of providing such assistance.

ENJOYMENT Outback Spirit will take all reasonable steps to provide an enjoyable tour. However, no liability will be accepted for any loss of enjoyment experienced by passengers due to circumstances which are out of our control.

SAFETY Passengers accept that tours include participation in Recreational Services and Recreational Activities which may involve certain risks and dangers beyond the control of Outback Spirit. Such activities containing risks include but are not limited to: bush walking, swimming, and travelling in remote undeveloped locations. The Passenger acknowledges that all Recreational Services and Recreational Activities in connection with the journey are undertaken of the Passenger’s own free will and at the Passenger’s own risk.

Passengers will not be permitted to continue on tours when in the opinion of the Outback Spirit Tour Leader, the passenger’s conduct or condition is placing their own or the safety of other passengers at risk, or is adversely affecting the enjoyment of other passengers; for whatever cause.

TRAVELLING TO REMOTE AREAS Passengers accept that some itineraries include visits to and overnight stays in remote areas located some distance from hospitals, medical centres or other forms of professional medical facilities. This is particularly the case for Outback Spirit’s Desert Safaris which travel through extremely remote country for days on end.

6.  AMENDMENTS AND CANCELLATIONS

PASSENGER CANCELLATIONS If you cancel your booking with us, you must notify us in writing or by email to info@outbackspirit.net.au and pay a cancellation fee in the amount set out below.

Arnhem Land Wilderness Adventure and Desert Safaris

Days’ Notice180 or more100-179 Days60-99 DaysLess than 60
Cancellation Fee per Passenger50% of Deposit100% of Deposit50% of Fare100% of Fare

All other Outback Spirit Adventures

Days’ Notice180 or more100-179 Days60-99 Days30-59 DaysLess than 30
Cancellation Fee per Passenger50% of Deposit100% of Deposit50% of Fare75% of Fare100% of Fare

Peace of Mind Protection – NEW FOR 2021

Applicable for requests received at least 100 days prior to the tour departure date.

In the event you wish to cancel or postpone your 2021 journey, you can now elect to have your funds put into credit for use at a later time without your booking being subject to our standard cancellation terms. Requests must be received in writing or by email at least 100 days prior to the tour departure date. We will issue you with a credit voucher, valid for 24 months from the original date of departure, which can be used for any Journey Beyond travel experience. Any additional amounts paid for third party add-ons, such as airfares and pre-tour accommodation, will be subject to each supplier’s own terms and conditions. Where tours include group airfares as part of the journey, a small cancellation fee may be deducted from the credit voucher to cover any cancellation costs charged by the airline.

OUR AMENDMENTS Passengers accept that we may need to alter or amend itineraries, excursions, accommodation or sightseeing arrangements from those published, with little or no notice. This may be due to road conditions, weather, cultural considerations, safety factors and other operational considerations or government regulations or directions. Such decisions will be made in the best interests of the passenger’s comfort and safety, or where required by law. In these circumstances Outback Spirit will endeavour to make suitable alternative arrangements which may include the use of light aircraft.

OUR CANCELLATIONS If an event occurs that is outside of our control and not reasonably foreseeable or preventable by our business and this event leads to the suspension or cancellation of your tour booking, we will provide you with a credit voucher equal to the value of the monies paid for that booking. This voucher will be valid for a period of 24 months from your original tour departure date and can be used for any Journey Beyond travel experience.

7.  OUR OPERATIONS

RESPONSIBILITY & LIABILITY Outback Spirit accepts no responsibility or liability for any injury, loss, damage, change of itinerary or inconvenience caused either directly or indirectly as a result of events which are outside of our control, including but not limited to: fires, floods, acts of God, unusually severe weather, riot, war, invasion, medical outbreak or contamination of any kind, material change in legislation or government directions, industrial action or commercial flight disruptions.

Passengers are advised that the service provided by Outback Spirit is for the booking and packaging of goods and services provided by other operators such as hotels, motels, attractions, cruise lines, airlines and other transportation companies. Outback Spirit will not be liable for any loss, damage, omission or act of negligence or otherwise committed by these operators, their assignees or agents.

Outback Spirit is unable to guarantee exact arrival or departure times and is not liable for any failure to make connections with any other service or guarantee the operation of any particular service.

DISPUTE RESOLUTION Should any dispute arise between Outback Spirit and a Passenger, the parties agree that formal proceedings in a Court or Tribunal will not commence until after the following process has been followed:

  • A party provides written notice specifying the nature of the dispute (“the notice”).
  • The parties will in good faith attempt to resolve the dispute
  • If the dispute is not resolved within 7 days of receipt of the notice, the parties agree to refer the dispute to mediation administered by the Australian Disputes Centre and conducted in accordance with the ADC Guidelines for Commercial Mediation
  • If there is no resolution to the dispute at the expiration of 30 days from the receipt of the notice, formal proceedings may be commenced

GOVERNING LAW The laws applicable in New South Wales govern these Terms and Conditions and the parties submit to the jurisdiction of the Courts and/or Tribunals of New South Wales to determine any disputes.

PRIVACY Outback Spirit respects your privacy and will only use your personal information in accordance with our Privacy Policy and in accordance with the Privacy Act 1988.

You can obtain full details of how we collect, hold, use manage and disclose your personal information from our Privacy Policy, a copy of which may be obtained free of charge by ringing us on 1800 688 222 or by visiting our website at www.outbackspirittours.com.au/privacy.

Journey Beyond respects your privacy and will only use your personal information in accordance with our Privacy Policy. To review full details of how we collect, hold, use, manage and disclose your personal information, you may view our Privacy Policy here https://www.journeybeyond.com/privacy-policy/

DISCLAIMER While all the information in this brochure is correct at time of publication, some details could possibly change. Please check at time of booking or call Outback Spirit Tours 1800 688 222. Some photos are representative only and may not reflect the exact experience or destination.

The majority of the images on this website have been taken for Outback Spirit by a private photographer. These images are copyright to Outback Spirit Tours and Steve Strike. However, some images are sourced from third parties and as such are copyright of, and used with the permission of Tourism Tasmania, Tourism Western Australia, Northern Territory Tourism, Tourism Queensland, the South Australian Tourism Commission, Destination NSW, Cable Beach Club Resort & Spa, Australian Wildlife Conservancy, Journey Beyond Rail Expeditions, Horizontal Falls Seaplane Adventures, Heron Island, Davidson’s Arnhem Land Safaris and David Bettini.

DEFINITIONS Booking Confirmation means the notification from us to you containing the details of your booking.

Deposit means the amount indicated as such for your journey in the brochure attached to these Terms and Conditions.

Recreational Services and Recreational Activities shall mean services or activities referred to in Section 139A of the Competition and Consumer Act 2010 (Cth) and Part1A of the Civil Liability Act 2002 (NSW) and other equivalent legislation and is defined for the purposes of the risk warnings given in this agreement under those acts.

We/us means Outback Spirit Tours Pty Ltd ACN 006 972 130.

You means the person or entity that made the booking and is named in the Booking Confirmation.