By confirming a
booking of a journey, you and all Passengers travelling under the booking are
bound by this agreement, which is comprised of: (1) these standard terms and
conditions, and (2) the Booking Confirmation.
CONFIRMED BOOKING Your booking of a journey is confirmed
(1) you have made
the booking, complete with all information we require;
(2) you have paid us the Deposit (or other amounts owing at the time of
booking), according to the terms of this agreement; and
(3) we have sent you a Booking Confirmation.
INCLUSIONS All goods and services that are included in
your journey are as listed in the brochure and the website as at the date of
SPECIAL REQUIREMENTS Passengers must notify us of
any special requirements (for example diet) at the time the booking is made. We
will advise all third parties such as hotels and attractions of these requirements
and will endeavour to ensure they are met. However, we cannot guarantee that
all special requirements will be met in all instances.
FARE The Fare for your journey is the amount stated
in your Booking Confirmation. Fares are per person twin share. Single
supplements are applicable for single travellers requesting single
accommodation. Forced singles are also required to pay the single supplement
(land adventures). There are 3 fare tiers: - Everyday fares - for
standard booking conditions
- Early Payment Discount fares - fare discount for less booking
- Fully Flexible fares - for maximum booking flexibility
All fares include
Australian Goods and Services Tax (GST) and are quoted in Australian Dollars
DEPOSITS To confirm a tour booking, payment must be
made at the time of making the reservation. A Deposit or full Fare, depending
on the fare type chosen, is payable at the time of booking by direct deposit or
credit card. For Everyday fares the booking deposit will be 25% of
the tour fare per person
For Everyday Past Passenger fares the booking deposit will be 15% of the
tour fare per person.
For Fully Flexible and Early Payment Discount fares the booking
deposit will be 100% of the tour fare per person.
PAYMENT Where applicable, the Balance (the difference
between the Deposit and the Fare) must be received no later than 100 days prior
to the date of travel. For bookings made within 100 days of the date of travel,
the Balance will be required within 7 days, and in all cases before the date of
CREDIT CARDS We accept Visa and Mastercard. Charges of 1%
Each Passenger is
entitled to take one medium size suitcase or soft bag weighing no more than 16
kg. The sum of each case’s width, length and depth is not to exceed 150cm.
Passengers may also take on board the coach one hand-luggage item to be stored
in the overhead luggage racks. Weight of hand luggage is not to exceed 3 kg per
Exceptions Due to operational
considerations, some of our adventures and shorts breaks have different luggage
• Desert Safaris:
Weight of suitcase/soft bag not to exceed 14kgs
• Wet Season
Spectacular: Weight of suitcase/soft bag not to exceed 12kgs
• Seven Spirit Bay
Short Breaks & Eyre Peninsula Whale & Seafood Adventures:
Weight of suitcase/soft bag not to exceed
Please note that
Luggage limits are enforced on every tour. Passengers will be asked to leave
their excess baggage behind in the event that the weight of the luggage exceeds
our limits. The luggage is entirely at the passenger’s risk during the tour.
strongly recommends passengers take out travel insurance to cover any
unforeseen circumstances. We recommend that you do this at the time of
NO SMOKING POLICY Our vessels and vehicles are all entirely
smoke free in accordance with
relevant state and territory government regulations. Passengers are not to
smoke (including e-cigarettes) while on board.
SEAT ALLOCATIONS Seat allocations on board Outback Spirit vehicles
operate with a daily seat
rotation system to ensure passengers enjoy different seating positions whilst
Most of our tour itineraries contain guided sightseeing walks to natural
attractions. As such, passengers are required to have a reasonable level of
fitness in order to participate. Some walking tracks have sections of uneven
rocky ground and may be slippery. The walks on our tours vary in length, so
please read your chosen itinerary for further information or contact one of our
friendly travel consultants who will be able to describe the walk to you. If
passengers feel they are unable to participate in the walk on the day,
alternative arrangements will be made with adequate provision for passenger
comfort and safety.
Whilst on a bushwalk it is the responsibility of each passenger to carry
adequate drinking water. Bottles are supplied as part of the Explorer Pack
which is included in each tour fare. If passengers elect not to receive the
pack, they must source and bring another water bottle on tour. All Outback
Spirit coaches feature a water refilling point.
Passengers are required to have a reasonable level of mobility to be able to
board and alight the coach unaided. Due to space restrictions aboard our
coaches, we are unable to accommodate passengers who require the use of
wheelchairs or walkers. Our vehicles are not equipped with wheelchair ramps or
lifters. Passengers requiring physical or mental assistance must be accompanied
by a companion who is willing and capable of providing such assistance.
ENJOYMENT Outback Spirit will take all reasonable steps
to provide an enjoyable tour. However, no liability will be accepted for any
loss of enjoyment experienced by passengers due to circumstances which are out
of our control.
SAFETY Passengers accept that tours include
participation in Recreational Services and Recreational Activities which may
involve certain risks and dangers beyond the control of Outback Spirit. Such
activities containing risks include but are not limited to: bush walking,
swimming, and travelling in remote undeveloped locations. The passenger
acknowledges that all Recreational Services and Recreational Activities in
connection with the journey are undertaken of the passenger’s own free will and
at the passenger’s own risk.
not be permitted to continue on tours when in the opinion of the Outback Spirit
Tour Leader, the passenger’s conduct or condition is placing their own or the
safety of other passengers at risk, or is adversely affecting the enjoyment of
other passengers; for whatever cause.
TRAVELLING TO REMOTE AREAS Passengers accept that some
itineraries include visits to and overnight stays in remote areas located some
distance from hospitals, medical centres or other forms of professional medical
facilities. This is particularly the case for Outback Spirit’s Desert Safaris
which travel through extremely remote country for days on end.
(STANDARD) For Outback Spirit land adventures only: Subject to availability,
you may amend your booking. If an alternate date is unavailable or unsuitable
and you cannot travel on the original date your booking will be subject to our
standard cancellation terms detailed below.
Amendments for an
Everyday, Everyday Past Passenger and Early Payment Discount bookings
are permitted up to 45 days prior to departure. Amendment fees from any third
parties who are supplying components of the booking (for example hotels or
attractions) may apply.
Fully Flexible bookings are permitted up to 1 day prior to departure.
GUEST AMENDMENTS (DUE TO GOVERNMENT ENACTED
Amendments for an Everyday, Everyday Past Passenger and Early
Payment Discount booking within 45 days of travel up until departure date
(due to Government enacted border closures) can be moved to any future travel
date (pricing honoured until December 2023) or receive a future travel voucher.
This voucher will be valid for a period of 24 months from your original tour
departure date and can be used for any Journey Beyond travel experience.
Amendment fees from any third parties who are supplying components of the
booking (for example hotels or attractions) may apply. Amendments for Fully
Flexible bookings are permitted up to 1 day prior to departure.
GUEST CANCELLATIONS If you cancel your booking with us, you must
notify us in writing or by email to firstname.lastname@example.org and pay a
cancellation fee in the amount set out below.
Everyday Cancellation Rules
Everyday Past Passenger Cancellation Rules
Early Payment Discount Cancellation Rules
Fully Flexible Cancellation Rules
OUR AMENDMENTS Passengers accept that we may need to alter or
amend itineraries, excursions, accommodation or sightseeing arrangements from
those published, with little or no notice. This may be due to road conditions,
weather, cultural considerations, safety factors and other operational
considerations or government regulations or directions. Such decisions will be
made in the best interests of the passenger’s comfort and safety, or where
required by law. In these circumstances Outback Spirit will endeavour to make
suitable alternative arrangements which may include the use of light
OUR CANCELLATIONS If an event occurs that is outside of our
control and not reasonably foreseeable or preventable by our business and this
event leads to the suspension or cancellation of your tour booking, we will
provide you with a credit voucher equal to the value of the monies paid for
that booking. This voucher will be valid for a period of 24 months from your
original tour departure date and can be used for any Journey Beyond travel
experience. Amendment fees from any third parties who are supplying components
of the booking (for example hotels or attractions) may apply. No amendment fee
applies for Fully Flexible fare bookings.
RESPONSIBILITY & LIABILITY Outback Spirit accepts no
responsibility or liability for any injury, loss, damage, change of itinerary
or inconvenience caused either directly or indirectly as a result of events
which are outside of our control, including but not limited to: fires, floods,
acts of God, unusually severe weather, riot, war, invasion, medical outbreak or
contamination of any kind, material change in legislation or government
directions, industrial action or commercial flight disruptions.
advised that the service provided by Outback Spirit is for the booking and
packaging of goods and services provided by other operators such as hotels,
motels, attractions, cruise lines, airlines and other transportation companies.
Outback Spirit will not be liable for any loss, damage, omission or act of
negligence or otherwise committed by these operators, their assignees or
Outback Spirit is
unable to guarantee exact arrival or departure times and is not liable for any
failure to make connections with any other service or guarantee the operation
of any particular service.
DISPUTE RESOLUTION Should any dispute arise between Outback
Spirit and a Passenger, the parties agree that formal proceedings in a Court or
Tribunal will not commence until after the following process has been
• A party provides
written notice specifying the nature of the dispute (“the notice”).
• The parties will in good faith attempt to resolve the dispute.
• If the dispute is not resolved within 7 days of receipt of the notice, the
parties agree to refer the dispute to mediation administered by the Australian
Disputes Centre and conducted in accordance with the ADC Guidelines for
• If there is no resolution to the dispute at the expiration of 30 days from
the receipt of the notice, formal proceedings may be commenced.
GOVERNING LAW The laws applicable in New South Wales govern
these Terms and Conditions and the parties submit to the jurisdiction of the
Courts and/or Tribunals of New South Wales to determine any disputes.
PRIVACY Outback Spirit respects your privacy and will
accordance with the Privacy Act 1988. You can obtain full details of how we
collect, hold, use manage and disclose your personal information from our
1800 688 222 or by visiting our website at
DEFINITIONS Booking Confirmation means the notification from us to you containing the
details of your booking. Deposit means the amount indicated as such for
your journey in the brochure attached to these Terms and Conditions. Recreational
Services and Recreational Activities shall mean services or
activities referred to in Section 139A of the Competition and Consumer Act 2010
(Cth) and Part1A of the Civil Liability Act 2002 (NSW) and other equivalent
legislation and is defined for the purposes of the risk warnings given in this
agreement under those acts. We/us means Outback Spirit Tours Pty Ltd ACN
006 972 130. You means the person or entity that made the booking and is
named in the Booking Confirmation.
Arnhem Land Wilderness Adventure and Desert Safaris
All other Outback Spirit Adventures
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