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Terms & Conditions

The Terms and Conditions under which Outback Spirit Tours operate are detailed below. Payment of the Tour deposit represents an acceptance of the Terms and Conditions.

BOOKINGS & DEPOSITS
The deposit payable to confirm a reservation is shown in the pricing section on each of the tour pages within this brochure. To confirm a tour booking, the deposit must be paid at the time of making the reservation by credit card or direct deposit. Credit cards accepted are Visa and MasterCard. If paying by cheque, Outback Spirit will allow 7 days for the cheque to be received in our office.

CREDIT CARD FEES
If paying by credit card a small transaction fee of 1% is applicable. Cards accepted are Visa and MasterCard.

AT TIME OF BOOKING
Passengers are asked to notify Outback Spirit of any special requirements (for example health or diet) at the time the booking is made. Outback Spirit will advise all third parties such as hotels and cruise operators of these requirements and will endeavour to ensure they are met. However, we cannot guarantee that all special requirements will be met in all instances.

FINAL PAYMENTS
The final payment for your booking must be received in our office no later than 100 days prior to your departure date. This payment date will be clearly spelt out on your booking confirmations. For bookings made within 100 days of the tour departure the full tour payment will be required within 7 days. PASSENGER CANCELLATIONS
Cancellation fees will be levied relative to the amount of notice given and must be received in writing or by email. Please refer to the tables below:

Arnhem Land, Canning Stock Route and Simpson Desert tours

Days of Notice 180 or more 100-179 60-99 Less than 60
Fee per person 50% of deposit Loss of deposit 50% of fare 100% of fare

All other Outback Spirit Adventures

Days of Notice 180 or more 100-179 60-99 30-59 Less than 30
Fee per person 50% of deposit Loss of deposit 50% of fare 75% of fare 100% of fare

North Star Cruises (The True North)

Days of Notice Over 90 90 or less
Fee per person Loss of deposit 100% of fare

Kimberley Quest II

Days of Notice Over 60 30-60 Less than 30
Fee per person Loss of deposit 50% of fare 100% of fare

 

DATE CHANGES
Applicable to Outback Spirit land adventures only. Changing to another tour departure for the same tour is permitted if there is sufficient availability and the new date falls within 150 days of the old departure date and is within the same calendar year. Requests must be made at least 60 days prior to travel. If an alternate date is unavailable or unsuitable and you cannot travel on the original date your booking will be subject to our standard cancellation terms detailed above. Change requests within 60 days of departure will be treated on a case by case basis and may incur a change fee.

TOUR FARES
The tour fares quoted in this brochure are per person twin share. Single supplements are applicable for single travellers requesting single accommodation. Forced singles are also required to pay the single supplement (land adventures). The tour fares quoted in this brochure are valid for the 2017 calendar year.
The tour fares quoted are in Australian Dollars (A$) and include Australian Goods and Services Tax (GST).

TRAVEL INSURANCE
Outback Spirit strongly advises passengers to take out travel insurance to cover any unforeseen circumstances leading to cancellation. We recommend that you do this at the time of booking to insure your deposit. Cancellation Insurance, which only covers your deposit, can be purchased or alternatively you can purchase comprehensive travel insurance. Outback Spirit can organise and issue this insurance for you.

LUGGAGE LIMITS
Each passenger is entitled to take one medium size suitcase weighing no more than 16 kg. The sum of each case’s width, length and depth is not to exceed 150cm. Passengers may also take on board the coach one hand-luggage item to be stored in the overhead luggage racks. Weight of hand luggage is not to exceed 3 kg per person. Luggage limits are enforced on every tour. Passengers will be asked to leave their excess baggage behind in the event that the weight of the luggage exceeds our limits. The luggage is entirely at the passengers’ risk during the tour.
Please note: Kimberley Cruising, Canning Stock Route and Simpson Desert itineraries have specific luggage requirements. Please enquire for further details at time of booking.

ITINERARY AND TOUR ARRANGEMENTS
Passengers accept that Outback Spirit may need to alter or amend itineraries, accommodation or sightseeing arrangements from those published, with little or no notice. This may be due to road conditions, weather, safety factors and other operational considerations at the time. Such decisions will be made in the best interests of the passengers’ comfort and safety. In Arnhem Land roads can occasionally be closed temporarily due to ceremony and other cultural considerations. In these circumstances Outback Spirit will endeavour to make suitable alternative arrangements which may include the use of light aircraft. Outback Spirit is unable to guarantee exact arrival or departure times and is not liable for any failure to make connections with any other service or guarantee the operation of any particular service.

RESPONSIBILITY & LIABILITY
Outback Spirit accepts no responsibility or liability for any injury, loss, damage, change of itinerary or inconvenience caused either directly or indirectly as a result of force majeure or other events which are outside of our control, including but not limited to: fires, floods, acts of God, unusually severe weather, industrial action or commercial flight disruptions. Passengers are advised that the service provided by Outback Spirit is for the booking and packaging of goods and services provided by other operators such as hotels, motels, attractions, cruise lines, airlines and other transportation companies. Outback Spirit will not be liable for any loss, damage, omission or act of negligence or otherwise committed by these operators, their assignees or agents.

HEALTH & FITNESS
Most of our tour itineraries contain guided sightseeing walks to natural attractions. As such passengers are required to have a reasonable level of fitness in order to participate in such walks. Some walking tracks have sections of uneven rocky ground and may be slippery. The walks on our tours vary in length, so please read your chosen itinerary for further information or contact one of our friendly travel consultants who will be able to describe the walk to you. Whilst on a bushwalk it is the responsibility of each passenger to carry adequate drinking water. Bottles are supplied as part of the explorer pack which is included in each tour fare. If passengers elect not to receive the pack, they must source and bring another water bottle on tour. All Outback Spirit coaches feature a water refilling point. If passengers feel they are unable to participate in the walk on the day, alternative arrangements will be made with adequate provision for passenger comfort and safety.

GENERAL MOBILITY AND SPECIAL ASSISTANCE
Passengers are required to have a reasonable level of mobility to be able to board and alight the coach unaided. Due to space restrictions aboard our coaches, we are unable to accommodate passengers who require the use of wheelchairs or walkers. Our vehicles are not equipped with wheelchair ramps or lifters. Passengers requiring physical or mental assistance must be accompanied by a companion who is willing and capable of providing such assistance.

LARGE GROUPS/EXCLUSIVE USE
For large groups taking an entire departure, different terms and conditions apply. Please contact our office for details.

RISKS, PARTICIPATION & ENJOYMENT

  • Smoking is not permitted on board Outback Spirit Tour vehicles.
  • Seat allocations on board Outback Spirit vehicles operate with a daily seat rotation system to ensure passengers enjoy different seating positions whilst on tour.
  • Passengers accept that tours include participation in activities which may involve certain risks and dangers beyond the control of Outback Spirit. Such activities containing risks include but are not limited to, bush walking, swimming, and travelling in remote undeveloped locations.
  • Passengers accept that some itineraries include visits to and overnight stays in areas located some distance from hospitals, medical centres or other forms of professional medical facilities.
  • Passengers accept that it is their responsibility to ensure that their health is in a state which will allow them to enjoy the tour and successfully complete the activities that the tour offers.
  • Passengers will not be permitted to continue on tours when in the opinion of the Outback Spirit Tour Leader, the passenger’s conduct or condition is placing their own or the safety of other passengers at risk, or is adversely affecting the enjoyment of other passengers; for whatever cause.
  • Outback Spirit will take all reasonable steps to provide an enjoyable tour. However, no liability will be accepted for any loss of enjoyment experienced by passengers due to circumstances which are out of our control.

DISPUTE RESOLUTION
Should any dispute arise between Outback Spirit and a passenger, it is agreed that formal proceedings in a Court or Tribunal will not commence until after the following process has been complied with:

A written notice specifying the nature of the dispute ("the notice").

Following the issue of the notice, the parties will in good faith attempt to resolve the dispute by negotiation, mediation, expert determination or as otherwise agreed.

If the process for the resolution of the dispute is not agreed with within 7 days of the receipt of the notice, the parties must mediate the dispute. Mediation will be conducted in accordance with Rules and Regulations of the New South Wales Law Society, as at the date of the dispute. If the parties cannot agree, the Mediator will be appointed by the President of the Law Society of New South Wales, or nominee.

If there is no resolution to the dispute at the expiration of 30 days from the receipt of the notice, formal proceedings may be commenced. The laws applicable in New South Wales govern these Terms and Conditions and the parties submit to the jurisdiction of the Courts and/or Tribunals of New South Wales to herein determine any disputes between the parties.

PRIVACY
Outback Spirit respects your privacy and will only use your personal information in accordance with our Privacy Policy and in accordance with the Privacy Act 1988. You can obtain full details of how we collect, hold, use manage and disclose your personal information from our Privacy Policy, a copy of which may be obtained free of charge by ringing us on 1800 688 222 or by visiting our website at www.outbackspirittours.com.au/privacy While all the information in this brochure is correct at time of publication, some details could possibly change. Please check at time of booking or call Outback Spirit Tours 1800 688 222. Some photos are representative only.

The majority of the images on this website have been taken for Outback Spirit by a private photographer. These images are copyright to Outback Spirit Tours and Steve Strike. However, some images are sourced from third parties and as such are copyright of, and used with the permission of Tourism Tasmania, Tourism Western Australia, Northern Territory Tourism, Tourism Queensland, the South Australian Tourism Commission, Destination NSW, Cable Beach Club Resort & Spa, Australian Wildlife Conservancy, Pearl Sea Coastal Cruises, North Star Cruises, Horizontal Falls Seaplane Adventures, Hayman Island, Davidson's Arnhem Land Safaris, David Bettini and Benjamin Knapinski.



Copyright Outback Spirit Tours 2016