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Terms & Conditions

The Terms and Conditions under which Outback Spirit Tours operate are detailed below. Payment of the Tour deposit represents an acceptance of the Terms and Conditions.

BOOKINGS & DEPOSITS:

To confirm a tour booking, a deposit of 10% of the published tour fare must be paid at the time of making your reservation by credit card* or by direct bank deposit. If paying by cheque Outback Spirit will allow 3 working days for the cheque to be received in our office. The balance of the tour fare is to be paid 60 days prior to the date of departure. For Land & Cruise packages aboard the True North, a 25% deposit is required at the time of booking and final payment is required 90 days prior to departure. For Land & Cruise packages aboard the Kimberley Quest II, a 20% deposit is required at the time of booking and final payment is due 60 days prior to departure.

Passengers are asked to notify Outback Spirit of any special requirements (for example health or diet) at the time the booking is made. Outback Spirit cannot guarantee that the special requirements will be met in all instances.

*CREDIT CARD FEES

If paying by credit card a small transaction fee of 1% is applicable. Cards accepted are Visa and MasterCard.

TOUR FARES:

The tour fares quoted in this brochure are per person twin share. Single supplements are applicable for single travellers requesting single accommodation. Forced singles are also required to pay the single supplement. The tour fares quoted in this brochure are valid for the 2014 calendar year.

The tour fares quoted are in Australian Dollars (A$) and include Australian Goods and Services Tax (GST).

PASSENGER CANCELLATIONS:

Cancellation fees will be levied relative to the amount of notice given and must be received in writing. Transferring to another departure date is treated as a cancellation if the tour positions cannot be filled by other passengers before departure.

Days of Notice 60+ 15-59 5-14 Less than 5
Fee per person 50% of Deposit 50% of fare 75% of fare 100% of fare

 

Kimberley Cruising Cancellation Fees

Kimberley Quest II Days of Notice Over 60 30 - 60 days Less than 30
Fee per person Loss of Deposit 50% of fare 100% of fare

The True North Days of Notice Over 90 90 or less
Fee per person Loss of Deposit 100% of fare

 

Cancellation fees for cruise and land expeditions are levied individually for the cruise and land components of the package. This is due to Outback Spirit having different cancellation fees compared to the cruise operators. 

TRAVEL INSURANCE:

Outback Spirit strongly advises passengers to take out travel insurance to cover any unforeseen circumstances, such as cancellation. We recommend that you do this at the time of booking to insure your deposit. Cancellation Insurance, which only covers your deposit, can be purchased fairly inexpensively or alternatively you can purchase comprehensive travel insurance. Outback Spirit can organise and issue this insurance for you.

LUGGAGE LIMITS:

Each passenger is entitled to take one medium size suitcase weighing no more than 16 kg. The sum of each case's width, length and depth is not to exceed 150cm. Passengers may also take on board the coach one hand-luggage item to be stored in the overhead luggage racks. Weight of hand luggage is not to exceed 3 kg per person. Luggage limits are enforced on every tour. Passengers will be asked to leave their excess baggage behind in the event that the weight of the luggage exceeds our limits. The luggage is entirely at the passengers' risk during the tour.

Kimberley Cruising itineraries have specific luggage limits and requirements. Please enquire for further details at time of booking.

ITINERARY AND TOUR ARRANGEMENTS:

Passengers accept that Outback Spirit may need to alter or amend itineraries, accommodation or sightseeing arrangements from those published, with little or no notice. This may be due to road conditions, weather, safety factors and other operational considerations at the time. Such decisions will be made in the best interests of the passengers' comfort and safety.

Outback Spirit is unable to guarantee exact arrival or departure times and is not liable for any failure to make connections with any other service or guarantee the operation of any particular service.

Passengers are advised that the service provided by Outback Spirit is for the booking and packaging of goods and services provided by other operators such as hotels, motels, attractions, cruise lines, airlines and other transportation companies. Outback Spirit will not be liable for any loss, damage, omission or act of negligence or otherwise committed by these operators, their assignees or agents.

TOUR PARTICIPATION - HEALTH AND ENJOYMENT:

Smoking is not permitted on board Outback Spirit Tour coaches as per government regulation.

Seat allocations on board Outback Spirit coaches operate with a daily seat rotation system to ensure passengers enjoy different seating positions in the coach whilst on tour.

Passengers accept that tours include participation in activities which may involve certain risks and dangers beyond the control of Outback Spirit. Such activities containing risks include but are not limited to, bush walking, swimming, and travelling in remote undeveloped locations.

The passengers accept that some itineraries include visits to and overnight stays in areas located some distance from hospitals, medical centres or other forms of professional medical facilities.

Passengers accept that it is their responsibility to ensure that their health is in a state which will allow them to enjoy the tour and successfully complete the activities that the tour offers.

Passengers will not be permitted to continue on tours when in the opinion of the Outback Spirit Tour Leader, the passenger's conduct is placing their own or the safety of other passengers at risk, or is adversely affecting the enjoyment of other passengers; for whatever cause.

Outback Spirit will take all reasonable steps to provide an enjoyable tour. However, no liability will be accepted for any loss of enjoyment experienced by passengers due to circumstances which are out of our control.

DISPUTE RESOLUTION: 

Should any dispute arise between Outback Spirit and a passenger, it is agreed that formal proceedings in a Court or Tribunal will not commence until after the following process has been complied with: A written notice specifying the nature of the dispute ("the notice"). Following the issue of the notice, the parties will in good faith attempt to resolve the dispute by negotiation, mediation, expert determination or as otherwise agreed.

If the process for the resolution of the dispute is not agreed with within 7 days of the receipt of the notice, the parties must mediate the dispute. Mediation will be conducted in accordance with Rules and Regulations of the New South Wales Law Society, as at the date of the dispute. If the parties cannot agree, the Mediator will be appointed by the President of the Law Society of New South Wales, or nominee.

If there is no resolution to the dispute at the expiration of 30 days from the receipt of the notice, formal proceedings may be commenced.

The laws applicable in New South Wales govern these Terms and Conditions and the parties submit to the jurisdiction of the Courts and/or Tribunals of New South Wales to herein determine any disputes between the parties.

While all the information on this website is correct at time of publication, some details could possibly change. Please check at time of booking or call Outback Spirit Tours 1800 688 222. Some photos are representative only.

The majority of the images in this brochure have been taken for Outback Spirit by a private photographer. These images are copyright to Outback Spirit Tours and Steve Strike. However, some images are sourced from third parties and as such are copyright of, and used with the permission of Tourism Tasmania, Tourism Western Australia, Northern Territory Tourism, Tourism Queensland, the South Australian Tourism Commission, Destination NSW, Cable Beach Club Resort & Spa, Australian Wildlife Conservancy, Pearl Sea Coastal Cruises, North Star Cruises, Les Hiddins, Horizontal Falls Seaplane Adventures, Hayman Island, Davidson's Arnhem Land Safari's and Pete Dobre.

Images of Explorers* featured are courtesy of Westpac Historical Services Collection and the State Library of NSW, call number: 990.1/191/ICI. (*excludes James Cook, Alfred Canning, George Gray and Francis Gregory).



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